Terms & Conditions

These Terms and Conditions (the “Terms”) govern your access to and use of the ANSA Health website (the “Site”) and any services made available through it. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. About ANSA Health

ANSA Health provides integrated physical and mental healthcare, delivered both in person and virtually. References to “we”, “us”, and “our” mean ANSA Health and its related entities that operate the Site.

2. Use of the Site

You agree to use the Site lawfully and not to:

• use the Site in a way that breaches any applicable law or regulation;
• attempt to gain unauthorised access to the Site, its servers, or connected systems;
• interfere with or disrupt the Site, or introduce malicious code; or
• copy, scrape, or harvest content from the Site without our permission.

3. Health information is general

Content on the Site is provided for general information only and is not a substitute for personalised medical or psychological advice, diagnosis, or treatment. Please read our Disclaimer and always seek the advice of a qualified health professional regarding your individual circumstances.

4. Appointments and services

Appointments may be requested through the Site or through booking systems operated by us or our partners. Bookings are subject to availability and to acceptance by the treating clinician. Cancellation and rescheduling are subject to the applicable clinic policy, which will be made available to you. Clinical services are provided in accordance with relevant professional and regulatory standards.

5. Fees and payment

Fees vary depending on the service and are advised to you before or at the time of service. Medicare or private health insurance rebates may be available where you are eligible. You are responsible for any gap or out-of-pocket amounts.

6. Intellectual property

All content on the Site, including text, graphics, logos, and images, is owned by ANSA Health or its licensors and is protected by law. You may not reproduce, distribute, or use this content without our prior written permission.

7. Third-party links

The Site may contain links to third-party websites. We provide these for convenience only and are not responsible for the content, accuracy, or practices of any third-party site.

8. Privacy

We handle your personal and health information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth).

9. Australian Consumer Law and liability

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable law. To the extent permitted by law, the Site is provided on an “as is” basis, and we are not liable for any indirect, incidental, or consequential loss arising from your use of the Site.

10. Changes to these Terms

We may update these Terms from time to time. Changes take effect when published on the Site, and your continued use of the Site means you accept the updated Terms.

11. Governing law

These Terms are governed by the laws of Victoria, Australia, and you submit to the non-exclusive jurisdiction of the courts of that State.

12. Contact

Questions about these Terms can be directed to info@ansahealth.com or 1300 673 157.