Privacy Policy

ANSA Health is committed to protecting your privacy. We handle personal and health information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable state health-records legislation, including the Health Records Act 2001 (Vic). This policy explains how we collect, use, store, and disclose your information.

1. The information we collect

We may collect:

• Personal information such as your name, date of birth, and contact details;
• Health informationsuch as your medical history, symptoms, and treatment details. Health information is “sensitive information” under the Privacy Act and attracts a higher level of protection; and
• Website usage information collected automatically when you use the Site.

2. How we collect your information

We collect information directly from you (for example, through forms, bookings, and consultations), from other health providers where you have consented, and automatically through the Site using cookies and analytics.

3. Why we collect and use your information

We use your information to:

• provide, coordinate, and manage your care;
• manage appointments, callbacks, and communications with you;
• meet our legal, regulatory, and professional obligations; and
• improve our services.

We collect health information only with your consent or where permitted by law.

4. Disclosure of your information

We may disclose your information to:

• clinicians and members of your care team involved in providing your care;
• other health providers, with your consent or as permitted or required by law; and
• service providers who support our operations, under confidentiality obligations.

We do not sell your personal or health information.

5. Storage and security

We take reasonable technical and organisational steps to protect your information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Information is held in secure systems, and our staff are bound by confidentiality obligations.

6. Overseas disclosure

Where a service provider that supports our operations is located or stores data overseas, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.

7. Cookies and analytics

The Site may use cookies and analytics tools to understand how it is used and to improve your experience. You can control or disable cookies through your browser settings, although some features of the Site may not function correctly as a result.

8. Access and correction

You may request access to, or correction of, the personal information we hold about you by contacting us. We will respond in accordance with the Privacy Act and applicable health-records legislation.

9. Retention

We retain your information for as long as necessary to provide our services and to meet our legal obligations. Health records are subject to minimum retention periods under law.

10. Complaints

If you have a concern about how we have handled your information, please contact our Privacy Officer using the details below. If your complaint is not resolved, you may contact the Office of the Australian Information Commissioner at oaic.gov.au or the relevant state health complaints body.

11. Updates to this policy

We may update this policy from time to time. The current version will always be available on this page.

12. Contact

Privacy enquiries can be directed to our Privacy Officer at info@ansahealth.com, 1300 673 157, or Level 1.01, 500 Bourke Street, Melbourne, Victoria, 3000.